Shipping & Returns
Some companies offer free or very low shipping but often product prices are higher – our policy is to keep our prices as low as possible and charge customers as low as possible shipping rates. We charge less than it costs us to send packages and do not profit at all on shipping costs.
Shipping Turnaround Time:
Orders will normally be shipped within 2 business days.
Options within Australia:
All orders are shipped by Australia Post but we do now have Store Pickup available for local customers. To make it easy we have a flat rate across Australia $10 per item. Our shipping costs are as low as possible & are based on Australia Post rates.
Care of your product:
We use protective envelopes to ensure that your product is protected. If for whatever reason your product does not arrive in a satisfactory state to you. A replacement product will be sent at no cost to you.
If your order is very bulky or heavy it may not be viable to send via the normal method as our above rates apply only to satchels, but if shipped in a box or large package rates become much more expensive. Please check with us for costs on bulk items.
As a service to our local customers we allow orders to be picked up at our front reception at a prescheduled time with at least 24 hours notice. To arrange store pickup please email or call us before you place your order and we will give you instructions on how to put through the order without shipping being added.
- To arrange an international order please email us before you place your order and we will provide you with instructions for how to place this order and we will advise of the postage amount.
- Check the Australia Post website calculator for details.
When will my order ship?
Orders will be processed and shipped 2 business days in the order that they are received.
Returns, Exchanges & Lost Packages Policy:
AP Marketing Works has a 100% replacement policy on any damaged goods and a 100% customer satisfaction guarantee. If you believe that you have received no value from any product that you have purchased you will receive a full refund on the purchase price.
When you received your order please check it carefully and let us know if you find any errors. We do check each order carefully, however occasionally mistakes do occur despite our best intentions. We will always happily rectify errors immediately once advised.