05.08.18

Tax Receipts – Just Good Customer Service

I was recently travelling around the state and was gobsmacked to find that businesses still don’t know how to provide a correct tax invoice or receipt.  Not only is it a legal obligation if you charge gst to provide a tax receipt or tax invoice, it’s actually a fundamental customer service.  Let me explain.  If someone is able to claim your goods and services for tax purposes then they need to know

a) whether you charge GST and

b) how much GST they just paid

With the increase in the use of automation in payment systems it should make this task easier rather than harder for businesses to provide the correct documentation.  Too often the eftpos receipt is given as though that is all that is required.  It is not!  It doesn’t usually contain the vital information need such as what the service was for and the gst amounts paid if any.  Sometimes the bank account name for the business might be in a generic form that doesn’t provide clues as to the service or goods paid for such as E G Holdings!  So please businesses go back and learn what you legally need to provide and make it happen.  If you can’t do it electronically get a stamp with your business name, and and learn to write the words GST included or no GST charged. You never know which of your customers may be claiming your services.

Guest articles – a series: Branding and Public Relations

Sometimes I write for other blogs on a range of small business-related topics which you may not have read. This fifth collection of articles is all about branding and PR. read more

Guest articles – a series: Suppliers

Sometimes I write for other blogs on a range of small business-related topics which you may not have read. This fourth collection of articles is all about suppliers. read more

Guest articles – a series: Motivation and rebooting your mojo

Sometimes I write for other blogs on a range of small business-related topics which you may not have read. This third collection of articles is all about motivation and rebooting your mojo. read more

Guest articles – a series: Customers

Sometimes I write for other blogs on a range of small business-related topics which you may not have read. This second collection of articles is all about customers. read more

Would 100 Bright Ideas help?

Run out of marketing ideas?

Before you go, download our 100 Bright Ideas on a Shoe String.

Please provide your name and email address so we can send you your free checklist!

Your freebie has been sent!